Frequently Asked Questions
Everything you need to know about our specialty coffee, shipping, and brewing services.
How fresh is the coffee when it ships?
We roast our coffee daily at our Arkansas facility. Most orders are roasted and shipped within 24–48 hours to ensure you receive the freshest beans possible.
Do you offer international shipping?
Yes, we ship our coffee globally. Shipping rates and delivery times vary by destination and are calculated at checkout based on the weight of your order.
Can I return coffee if I don't like the flavor?
As coffee is a perishable food item, we cannot accept returns on roasted coffee. However, if there was an error with your order or damage during shipping, please contact us within 14 days for a resolution.
What is the difference between your 'Whole Bean' and 'Ground' options?
We recommend purchasing whole beans and grinding right before brewing for maximum flavor. However, we offer professional grinding for specific brew methods like Drip, Espresso, or French Press upon request.
How should I store my Onyx coffee?
To maintain freshness, store your coffee in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the delicate flavor profiles.
Do you offer coffee subscriptions?
Yes, our subscription service allows you to receive your favorite blends or roaster-selected single origins on a recurring schedule, saving you 10% on every order.